Customer Service Assistant - London, United Kingdom - The Royal Parks

The Royal Parks

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant - Leisure
Hyde Park and Regents Park, London

The Organisation
The Royal Parks (TRP) is a charity created in March 2017.

We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London.

These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens.

Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Customer Service Assistant to join us for a fixed-term contract until October 2024, on either a full-time or part-time basis (up to 40 hours per week).

The Benefits

Salary of £13.15 per hour
26 days' annual leave (pro rata) plus public holidays
Pension scheme (3% employee contribution; up to 10% employer contribution)
Hybrid/agile working options
Private medical insurance and healthcare cash plan
Employee assistance programme and access to mental health first aiders
Learning and development opportunities
Cycle to work scheme
Offices in a beautiful location

This is an ideal opportunity for someone with great customer service skills who is looking for summer work to step into a fun, unique role with our friendly team.

Surrounded by London's beautiful, natural and historic green spaces, you'll have the chance to contribute to the seamless operation of the city's most iconic open-water swimming and boating spots, creating unforgettable experiences for our visitors

The Role

As a Customer Service Assistant, you'll be providing safe and fun customer experiences for visitors using the lakes and water facilities across Hyde Park and The Regents Park.

You'll be the first point of call for our visitors, helping to answer queries and complaints and ensuring the delivery of an exceptional customer experience to encourage repeat bookings.

Specifically, your role will involve:

Providing information about the surrounding park environment
Handling booking transactions
Assisting with the preparation of all areas for activities and special events

About You
To be considered as a Customer Service Assistant, you will need:

Excellent customer service skills
Excellent organisational skills
Strong verbal communication skills
The ability to build effective working relationships
Good IT skills, with the ability to use a variety of systems

Other organisations may call this role Leisure Assistant, Leisure Activities Assistant, Customer Activity Assistant, Customer Recreation Assistant, Seasonal Customer Service Assistant, Leisure Centre Assistant, or Guest Services Assistant.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types:
Full-time, Part-time, Fixed term contract

Pay:
£13.15 per hour

Work Location:
In person

Reference ID:
KBHAM1905/CC