Service Desk Administrator - Swindon, United Kingdom - Jms business support

Jms business support

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JMS Business Support Services has an exciting opportunity available for
a Service Desk Administrator to join a small vibrant, lose knit, dedicated team at Vermtek Pest Control in Watchfield, Swindon.

Vermteck is growing rapidly and is one of the UK's only pest control companies to offer true nationwide coverage.

Reporting to the Service Office Manager you will contribute to Vermtek's objectives through delivering outstanding customer service and have the ability to meet the changing needs of customers, suppliers and internal departments.

You will manage the Vermtek bespoke PestPortal Facility providing efficient and professional customer service support.

No two days are the same but key responsibilities will include:

Maintain the integrity of Vermtek's PestPortal System
Prioritise and process customer job requests/call outs
Maintain regular communications with customers and suppliers
Troubleshoot problems and advise on appropriate action
Work closely with Vermtek local pest technicians to schedule and prioritise daily/weekly workload
Deliver service efficiently and effectively, in line with the client SLA and KPI's
Interact with the client Service Desk systems and allocate job requests/tasks to the relevant team and ensure they are kept up to date
Closing of jobs on completion and assisting with costing where required
Identify and escalate customer queries/complaints in a timely manner
Refer opportunities, e.g. new business, to relevant parties if the customer has expressed interest
Assist with the quote process and costings
Adhere to Vermtek policies including the Vermtek Quality and Environmental Management Systems and Vermtek Health and Safety procedures
Report near missies and accidents

Requirements:

At least 12 months customer service/administrative experience
Knowledge/understanding of general office practices
PC literate: MS Office including Outlook, Word, Excel
Clear verbal and written communication skills, professional telephone manner
An eye for detail to maintain accurate records and customer files
Knowledge of pest control sector or similar environment is desirable but not essential

Key Skills:

Ability to learn quickly and work independently in a fastpaced environment
Calm under pressure and able to balance conflicting priorities and demands of customers and colleagues
Attention to detail
A team player with the ability to work cooperatively with customers and suppliers
Positive approach and a cando attitude
Punctuality and effective time management skills
Confident communication skills, especially on the telephone
Ability to handle confidential information professionally

This vacancy offers a very competitive salary range depending on experience and as we are collaborative and customer-centric, our work environment includes:

Work-from-home days possible after time served and proven performance
Onthejob training
Growth opportunities
Modern office setting
Free parking and excellent onsite facilities at Shrivenham Hundred Business Park
Full time role, generally 8.30am5pm Monday-Friday, with flexible working options considered on merit

If you think you'd be the right fit for our team we'd love to hear from you, even if your experience may not be as broad as we've outlined.

Initial interviews will be carried out via Teams or Zoom.

A little bit more about us: Vermtek is one of the UK's only pest control companies to offer true nationwide coverage.

Our managed network of pest control professionals delivers effective, innovative solutions to a wide range of businesses and the public sector.

Our central management team is based from the Shrivenham Hundred Business Park.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits: