Housing Options Officer - East London, United Kingdom - 4TH EARTH LIMITED

4TH EARTH LIMITED

Verified Company

East London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY:

Lead Professionals is one of the teams responsible for the provision of the statutory homeless service at London Borough Council Tower Hamlets.

For the majority of homeless clients, it is the first point of contact for those approaching the Housing Options Service.

You will work alongside colleagues to meet the council's obligations under Housing Act 1996 as amended by Homelessness Reduction Act 2017.

ROLE

REQUIREMENTS:

To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness and giving good quality advice on the housing choices available so that customers can make informed decisions

To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits

To provide good quality advice, information and assistance through face-to-face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework, ensuring all deadlines are met and that customers can make informed decisions about their housing options

To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law including domestic abuse and welfare benefits and rights

To confirm eligibility and that there is a reason to believe that an applicant is homeless and in priority need when determining whether accommodation is to be provided, making recommendations as to what would constitute suitable accommodation

Knowledge
Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996 as amended including

Homelessness

Reduction Act 2017 and the Homelessness Act 2002

Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and 1988, the Protection from Eviction Act 1977, and knowledge of Family law and welfare benefits.

Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.

Qualifications & Experience
The ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and differing customer needs

The ability to work across boundaries in partnership with all housing sectors and partner agencies.

The ability to communicate effectively verbally and in writing

The ability to negotiate both with homeless people and on their behalf to broker housing solutions.

Experience of working in a busy customeroriented environment, delivering excellent customer service.

To have an understanding of welfare benefits and have a level of numeracy sufficient to give basic money and housing advice using available tools

Job Types:
Full-time, Temp to perm

Contract length: 9 months

Salary:
From £19.00 per hour

Benefits: