Customer Service Assistant - Falmouth, United Kingdom - Hello Student Management Limited

Hello Student Management Limited

Verified Company

Falmouth, United Kingdom

6 days ago

Posted by:

Tom O´Connor

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Description

Customer Service Assistant

Why join us?

25 days holiday entitlement (pro rata for part time colleagues
Have your birthday off
8% pension (7.5% employer / 0.5% employee) contribution
SmartTech get the latest technology and spread the payments over time with no interest or upfront payments
Access to Reward Gateway and enjoy discounts with a number of leading retailer
Cycle 2 Work Scheme
Service Award Scheme (one day per year up to 5 years' service)

We're Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

Be a part of that unforgettable service

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN

What will you do:

Provide GREAT customer service:

Provide a warm, welcoming environment to students, parents and visitors to your buildings
Monitor the booking system and dealing with any follow up bookings

Get Creative:

Assist with the marketing campaigns and lettings of the building and help with site viewings
Supporting the management to organise social events for students

Take Lead:

Collation, control and management of Purchase Orders and Invoices
Establishing and developing working relationships with suppliers and contractors
Working with University accommodation teams in ensuring a quality service to our clients.

Qualifications and Experience

Experience of providing excellent customer service
Experience of sales or increasing revenue in current or previous role is desirable
Strong communication skills with the ability to adapt accordingly to the situation