Customer Standards Officer - Rotherham, United Kingdom - Rotherham Metropolitan Borough Council
Description
Job descriptionDirectorate:
Finance and Customer Services
Temporaray, Full Time, 37 Hours per week
Are you passionate about improving customer experience? If so, we have an exciting opportunity for a Customer Standards Officer to join our team.
Customer Experience encapsulates everything the Council does to engage with the customer, manage their request, keep them informed and support them from the start to the end of their journey.
As a Customer Standards Officer, you will be helping shape and drive improvements that align all aspects of service delivery with the Councils customer service standards.
You will be part of a busy Customer Services team that are working closely with service departments to help improve the customer journey by making it easy for people to access services, keeping customers informed and getting it right first time.
You will be responsible for:
Identifying and eliminating barriers hindering customer interactions with the Council
Ensuring customers receive clear, up-to-date, and understandable information across all communication channels
Assisting services in keeping customers informed throughout their journey, managing expectations, and ensuring customers are updated on progress
Reviewing customer enquiries to identify areas of improvement and address failure demand
Engaging with customers and communities to ensure the Council delivers on its promises and continuously enhances the customer experience
To succeed in this role, you should have an analytical mind together with a strong commitment to providing high quality customer services.
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our _website_._
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