Operations Coordinator - London, United Kingdom - The London Women's Clinic Ltd.

The London Women's Clinic Ltd.

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Harley Street

About the company:

The London Women's Clinic provides fertility treatment to women and couples across England and Wales.

Established in 1985 in Harley Street, the London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today.

Our state-of0the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30years' experience.

We also have regional centres in the South East, North East, and West of England, and Wales, giving patient's local access to world class fertility care.

About the role:

The Operations Coordinator role is central to the day-to-day operations of the business.

Within this role, you will work closely with the rest of the Operations team to provide support to staff across all departments and clinic sites.

You will handle the day-to-day running of several key systems, respond to staff queries and aid with the implementation of best practice.

You will also provide training for staff on these key systems and roll out new technologies and processes.

Being part of the Operations team will provide you with the opportunity to become involved in other ad hoc projects and activities, including working with marketing and patient facing teams to act on feedback and implementing improvements to the patient pathway.

Job Specification:

Be a key contact for staff, responding to day-to-day system queries regarding clinical systems and patient facing software.
Providing training for staff on systems and best practice to all departments.
Gain full knowledge of the clinic EMR, consent form and app systems, to provide full administrative support and suggestions for continual improvement and optimisation.
Produce training materials, including guides and video content to support staff and patients.
Perform administrative tasks to maintain and improve our existing systems and processes.
Support the Operations team with implementing new processes and systems.
Work with the Operations team to continually brainstorm and review the patient experience and staff workflows.
Work closely with other departments to ensure optimised staff workflows.
Assist with other ad hoc operational projects.
Monitoring the Operations inbox.

Person Specification:

Able to quickly form relationships with colleagues.
Confident in communicating ideas, processes and solutions clearly.
Able to communicate varying methods to best suit the individual or the issue.
Able to quickly grasp new concepts, systems and processes.
Keen to learn new systems, processes and aspects of the business.
Efficient time management skills and the ability to easily juggle multiple competing priorities.

Knowledge/Skills/Experience:

Previous experience working with a client or patient database (preferred)
Previous experience working in an administrative, support or training position.

Qualifications:

Bachelors Degree (preferable)
Keen interest in fertility sector/healthcare

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40hour week) Life Assurance
Childcare vouchers
Learning opportunities
Pension plan
Perkbox (benefits and reward platform)

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£27,000.00 per year

Benefits: