Customer Service Assistant - Chelmsford, United Kingdom - Millbrook Healthcare Group Ltd

Millbrook Healthcare Group Ltd

Verified Company

Chelmsford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

We have an exciting opportunity for a
Customer Service Coordinator to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford.

This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life.

This TEC service provides the assessment of service users' care technology needs all the way through to the installation, maintenance and review of technology equipment.

About the role:

Assist and manage incoming calls and answering any customer queries
Coordinating equipment orders to be delivered, installed and collected
Order analysis by checking, identifying and reporting any errors made via online orders
General administration that supports daily activities and duties
You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
Assisting with annual stock checks

What are we looking for?

Experience in a similar, busy and fast paced customer service environment
Relevant telephonebased customer service experience is preferred
Good attention to detail and accuracy
Previous experience of administration, order processing and scheduling of workloads
Previous stock management experience would be advantageous but is not essential
Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?
- £23,216 per annum

Monday to Friday 8am5pm & 9am6pm (rotating weekly)
Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
Company Pension Scheme
Life Assurance
A rewards scheme exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged.

We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.

You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent