Customer Success Agent/ Call Handler - London, United Kingdom - PH Home Emergency

PH Home Emergency
PH Home Emergency
Verified Company
London, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter


Description

PlusHeat are recruiting for a motivated, positive and energetic Customer Success Agent/Call Handler to join our diverse team at our brand-new Putney HQ.

We are a young and vibrant start-up in the home services space offering home care subscriptions with the goal of bringing the industry into the 21st century, developing cutting-edge tech and our commitment to exceptional customer service to improve the customer experience.

Having just closed our first round of funding, it's the ideal time to join a growing company on an exciting journey as we expand throughout the UK & NI.

By our very nature as a high-growth start-up, we can promise the opportunity to try new things, build on current experience and progress as new departments and roles are created internally.

PlusHeat is a fast-paced environment with different tasks and objectives to achieve every day.

We're looking for someone who is confident dealing with people, diffusing situations and using their initiative to provide solutions when issues arise, always giving amazing customer service.


Day-to-day duties to expect:


  • Accepting/rejecting new maintenance requests.
  • Providing status updates to customers.
  • Dealing with customer complaints.
  • Following up overdue invoices and customer feedback.
  • General administration tasks.
  • Bringing a positive attitude which will allow you to excel in the role.

Salary:
£25,000.00-£27,000.00 per year


Benefits:


  • Company events
  • Gym membership

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • LONDON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 01/02/2023

Expected start date: 01/02/2023

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