Customer Success Agent/ Call Handler - London, United Kingdom - PH Home Emergency
1 week ago
Description
PlusHeat are recruiting for a motivated, positive and energetic Customer Success Agent/Call Handler to join our diverse team at our brand-new Putney HQ.
We are a young and vibrant start-up in the home services space offering home care subscriptions with the goal of bringing the industry into the 21st century, developing cutting-edge tech and our commitment to exceptional customer service to improve the customer experience.
Having just closed our first round of funding, it's the ideal time to join a growing company on an exciting journey as we expand throughout the UK & NI.
By our very nature as a high-growth start-up, we can promise the opportunity to try new things, build on current experience and progress as new departments and roles are created internally.
PlusHeat is a fast-paced environment with different tasks and objectives to achieve every day.We're looking for someone who is confident dealing with people, diffusing situations and using their initiative to provide solutions when issues arise, always giving amazing customer service.
Day-to-day duties to expect:
- Accepting/rejecting new maintenance requests.
- Providing status updates to customers.
- Dealing with customer complaints.
- Following up overdue invoices and customer feedback.
- General administration tasks.
- Bringing a positive attitude which will allow you to excel in the role.
Salary:
£25,000.00-£27,000.00 per year
Benefits:
- Company events
- Gym membership
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Application deadline: 01/02/2023
Expected start date: 01/02/2023
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