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  • Community Manager - london - Carbon60

    Carbon60
    Carbon60 london

    2 weeks ago

    Default job background
    Description

    Community Manager

    This is a proactive and results-oriented role leading member engagement initiatives within the broadband space for a global FTSE 100 organisation.

    The job will focus on driving participation, delivering member value, and implementing impactful strategies that support the client's vision of becoming the leading global broadband community.

    Main Responsibilities

    • Own the Annual Member Engagement Strategy Plan and drive the execution of activities to meet engagement objectives
    • Actively participate with the Events Team to promote and execute events, webinars, research working groups, and workshops, encouraging attendance and contributions.
    • Plan and coordinate 'Meet & Greet' sessions with the executive team at key events to strengthen relationships and understand members' aspirations.
    • Serve as the primary organiser for Board Meetings, Oversight Committee Meetings, All Hands Member Meetings, General Assembly, and other key forums.
    • Deliver timely community management performance reports, including detailed engagement metrics and actionable improvement plans for underperforming activities.
    • Own and maintain the members' portal – the default and centralised repository of knowledge assets, best practices, and community insights to share across the client's network.
    • Develop and distribute high-quality communication materials, such as blogs, articles, event updates to inform and promote active participation from the community.

    Key Deliverables

    • Ownership and successful execution of the annual member engagement strategy, with measurable outcomes.
    • Regularly collect and analyse member feedback through monthly polls, surveys, and direct engagement mechanisms.
    • Increased member involvement in events, workshops, and working groups, fostering meaningful contributions.
    • Efficient coordination and follow-up for Board, Committee, and Member meetings, ensuring alignment and transparency.
    • Comprehensive performance reports with insights and improvement plans to optimise member activity.
    • Consistent and impactful communication materials that enhance the client's overall value proposition.

    Requirements

    • Proven experience in community management, member engagement, or strategy implementation roles.
    • Exceptional organisational and project management skills, with a focus on detail and follow-through.
    • Outgoing personality and strong communication skills, including content creation and stakeholder engagement expertise.
    • Proficiency in using analytics tools to monitor and enhance community performance.
    • A collaborative and innovative mindset with a track record of driving successful community initiatives.
    • Knowledge of the broadband or telecommunications industry is strongly preferred.

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