Medical Secretary Team Lead - Glasgow, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Medical Secretary Team Lead

Medical Secretary Team Leader

Glasgow | Permanent | Full time

Up to £27,000 depending on experience

37.5 hours per week

Nuffield Health is here to take care of the nation's wellbeing. But to keep doing the right thing for customers and patients, our colleagues need the right level of support.

That's why we're looking for someone who brings a blend of strong administration skills and a passion for exceptional customer care to join us.

The opportunity

An exciting opportunity to lead a team of internal medical secretaries and deliver high quality management and administration support for exceptional customer service to patients and consultants.

As our Medical Secretary Team Leader you will:

Lead the medical secretaries and support the team to work efficiently
Build strong relationships with internal and external stakeholders
Help to grow consultants' business
Lead on Data Quality Management within the team
Support the continual review of processes to align to Nuffield's standard operating procedures and processes

The person

To succeed as a Medical Secretary Team Leader, you will need:

Experience in a similar role (experience with PiMS, DGL preferred)
Proficiency in Microsoft Office and comfortable working with numbers
A keen eye for detail
Strong management and secretarial skills
Great Communication abilities

Have knowledge of medical terminology

You will lead the team and support the medical secretaries and consultants to work efficiently.

Tasks include but not restrict to:
Organise weekly huddles with team

Support new medical secretaries with their induction

Ensure appropriate cover is in place when a med sec is on annual leave or sick

Ensure billing hours are correctly reflected in weekly and end of month billing sheets for all med secs including their covers

Advise team of med secs movements on a weekly basis

Ensure med secs are 100% compliant with their e-learning and practical training

Ensure correct hours and leave time are reflected on Workday to ensure accurate payroll

Make sure strict deadlines and KPI's are met by the team

Supervise med secs and ensure excellent customer and colleague service including managing and appraising

Complete PDRs with med secs as required annually

Complete Return to Work and other HR documents (i.e. risk assessments) as required

Provide technical support to the team as needed (i.e. renew of dictation licences)

Escalate/raise with Business Account Manager any anomalies or concerns

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Glasgow Hospital

Nuffield Health is the largest non-profit healthcare organisation in UK. It operates 31 hospitals and 112 gyms, employing over 11,000 people. In Glasgow, Nuffield Health has a Hospital and five Health and Wellbeing centers.

Nuffield Health Glasgow Hospital where we deliver outstanding healthcare with compassion and respect, to promote health and wellbeing for the residents of Glasgow and the surrounding areas.

We partner with industry leading consultants to offer a vast array of services for preventing, diagnosing, and treating a wide range of conditions.

We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. We are a not for profit organisation enabling all profits to be reinvested to improve the patient journey.

Join Nuffield Health and create the future you want, today.

It starts with you.