Customer Services Administrator - Ipswich, United Kingdom - Greenscape Energy Ltd

Greenscape Energy Ltd

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking Customer Service Administrators to join our team as we continue to grow our business.

The role is within our Customer Service Team, where we focus on the exceptional end to end Customer Experience.

A part of this team, our Customer Service Administrators handle inbound customer service calls and enquiries, ensuring every single customer receives the best service, while also making outbound calls when required and undertaking a variety of administrative tasks.

We are looking for confident and positive Customer Service Administrators who are hard-working, have a high attention to detail, are very organised and able to work in a fast paced and frequently changing environment.

Must be able to work under pressure and be able to meet deadlines either as an individual or within a close team environment on a specific team task.

Finding solutions to problems and taking ownership of any enquiry through to resolution is key within this role.

2-3 years' experience in a previous environment with call handling priorities mixed with administration, as part of a daily role, is needed for this Customer Service Administration role.

The responsibilities within the role vary and can include:

Answering incoming calls into the business for a variety of departments
Making outbound calls to customers in relation to their enquiries, including third party suppliers of our products to resolve customer enquiries
Undertaking any number of administrative tasks completed within the team on a number of different software platforms
Ability to build relationships while speaking to a variety of internal colleagues in other teams/department to resolve customer enquiries
Supporting other departments with adhoc administrative duties when required by the business

Our customer Service Administrators are office based and work an 8.5-hour shift (with an hour for lunch) during the hours of 8am - 5.30pm Monday to Friday.

We are offering a salary of £21,000 - £24,000 based on experience.

Full training and regular progress meetings will take place throughout a 3 month probationary period.

In return we offer a fantastic working environment, 25 days holiday plus bank holidays, company pension scheme, employee Medicash along with free hot drinks and fresh fruit for all employees.

About us:

Suffolk & Norfolk Trading Standards installers of Solar PV Panels, and renewable energy technology for home and business owners across Norfolk, Suffolk, Essex, Bedfordshire and Cambridgeshire.

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Note for Recruitment Agencies_ _- this position is being recruited internally and therefore we politely request no contact from external agencies please._

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£24,000.00 per year

Benefits: