Guest Relations Manager - London, United Kingdom - Park Plaza Westminster Bridge London

Park Plaza Westminster Bridge London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Guest Relations

Job Level:
Management

Job Type:
Full Time

Job Reference:
req8671

Date Posted: 24 May

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests.

The key role for you as our
Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests.

You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

We are looking for a
Guest Relations Manager who will:

Ensure guests' needs are met beyond expectation
Play a handson role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
Proficient with Microsoft Office and excellent knowledge of Opera
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
Has previous experience as a
Guest Relations Manager or
Duty Manager in a hotel

As a
Guest Relations Manager you will receive:

30 Days of Holiday a year

-
Salary: Up to £28'890 per annum:

Discounted hotel staff rates
Free food on shift
Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.