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    • CAU Booking Clerk - Royal Tunbridge Wells - Maidstone and Tunbridge Wells NHS Trust

    Maidstone and Tunbridge Wells NHS Trust
    Maidstone and Tunbridge Wells NHS Trust Royal Tunbridge Wells

    1 week ago

    Default job background
    Full time
    Description
    Job Overview
    An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU. We have two positions available, one based at Maidstone Hospital, and the other at Tunbridge Wells Hospital.

    We are looking for hard working, organised individuals, who have excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative.

    The role involves the booking of Outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy.

    This is an exciting opportunity to work in this varied role.

    The Specialist Medicine Team is a friendly hardworking group of staff that work as a team they are flexible and also work independently. If you think you have the necessary skills and experience and would like to work with us, this could be a suitable position for you.

    You will need to have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner.

    Main Duties of the Job
    • Plan and coordinate outpatient clinics working in close liaison with your team.
    • Ability to exercise initiative, have an independent judgement and decision making with situations arising.
    • To facilitate in service improvement to streamline a patient's journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
    • You will be IT literate, able to meet deadlines and also have an attention to detail. Knowledge of Allscripts would be highly desirable but this is not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.


    Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

    Working for Our Organisation

    Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the NHS Staff Survey.

    We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

    Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

    Looking for Flexible Working?
    We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

    Joining us includes a comprehensive benefits package:

    • At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
    • Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
    • Blue Light card eligibility
    • And more, additional benefits can be found in the benefits documents below


    Detailed Job Description and Main Responsibilities

    We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

    Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

    All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

    Person Specification

    Qualifications

    Essential Criteria
    • Good standard of general education
    • NVQ 2 or equivalent experience
    • Good level of written & spoken English


    Experience/Knowledge

    Essential Criteria
    • Administrative experience
    • Customer service or customer care experience
    • Experience dealing with the public over the phone
    • Knowledge of Allscripts, ERS or similar systems / databases
    • Knowledge of waiting lists, appointments or bookings


    Desirable Criteria
    • NHS administration experience
    • Knowledge of Trust Access Policy
    • Awareness of National Patient Access targets
    • Referral to Treatment Targets


    Skills

    Essential Criteria
    • IT skills and computer literate
    • Excellent telephone manner
    • Ability to manage workload
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Royal Tunbridge Wells