Mortgage Customer Account Payment Administrator - Leeds, United Kingdom - Pure Retirement

Pure Retirement

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Thorpe Park Leeds, LS15

Benefits:

25 days holiday with the option to buy or sell up to 5 days holiday per year
Birthday off
Monthly bonus scheme
Cash healthcare plan
Auto enrolment pension scheme
Learning & Development programme
Life assurance
Flexible working options
Volunteering days
Bike to work scheme
Gym discounts

Hours of work:

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)

The Role:

Overview:

Responsible for managing customer payments post mortgage completion ensuring all customer payments are actioned within agreed service levels. Answer customer, and solicitor payment queries. Liaising with the Accounts team ensuring reconciliation of account funds is correct.

Key Outputs:

Responsible for checking company accounts to identify payments
General maintenance of customer accounts
Processing standing order, direct debit, cheque and card payments, dealing with any exceptions
Informing customer and third parties when payments applied
Managing refund requests
Maintain and update internal payment log
Reconciling daily payments and transferring money to stakeholders
Producing payment confirmation letters for customers and third parties
Taking customer valuation and arrangement fees over the telephone
Submit requests to Land Registry to have charges removed on fully redeemed accounts
Chasing and completing documents for Scottish & Irish Land Registry charges
Adhoc letters e.g. refunds, incorrect account references, returned payments, confirmation of bank details.
Assisting in resolving stakeholder payment queries
Report any payment concerns to the Team Manager
Contribute to the development of Company's TCF policy and T&C regime.
Other ad hoc administrative duties as required. To ensure that all client payment data is complete and up to date
Adhere to all antimoney laundering, data protection and other regulatory requirements

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

The Person:

Overview:

An organised individual with a keen attention to detail and a methodical approach to their work.

An effective communicator, able to deal with colleagues, customers and solicitors in a friendly and professional manner which is confident, open and honest.

Must have the ability to prioritise and work to strict deadlines, A proven ability to work using own initiative and take responsibility for their work in the absence of a Team Manager.

The individual should be a team player with keen customer focus and be able to work to precise guidelines and procedures.

Skills & Experience:

Mandatory: