Customer Service Team Leader - Leeds, United Kingdom - Sewell Wallis

Sewell Wallis

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a brand new vacancy for an exciting, well established company based in South Leeds. This an exciting opportunity for someone looking to find their next challenge in great, family like team.

This role will be responsible for the day-to-day management of the Costings Team function, including management of team members and processes.

You will ensure the smooth running of the department working closely with the customer services manager.

Your rolewill be to lead by example and be the expert across all tasks, splitting time between tasks and leader duties.

Some of the responsibilities of the role:

Management of the team on a day-to day basis
Conducting routine line management tasks such as 121's, performance management and staff appraisals
Identify and implement changes to processes within the team which lead to the improved quality of service
First line complaint investigation and dealing with escalated and/or complex issues
Development and ownership of department KPI's alongside the Customer Service Manager

Skills/Experience required:

Experience in a similar role
Natural leadership qualities
Ability to come up with new ideas on how to improve processes
Ambition to learn and progress

In return they offer great benefits such as:

Free onsite parking
Great company ethos and development
23 days holiday rising to 25 next year and 26 the year after

This is a fully office based role, working Monday to Friday.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions.

We recruit at all levelswithin finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions.

With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.

Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.