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  • Multinational Service Expert - chelmsford, england, United Kingdom - QBE Insurance Group

    QBE Insurance Group
    QBE Insurance Group chelmsford, england, United Kingdom

    2 weeks ago

    Insurance
    Description

    Multinational Service Expert

    At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries.

    This is a full-time, permanent position based in either our Chelmsford or London office.

    You will be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle - from quote and bind to policy admin and cashflow management.

    Main responsibilities:

    • Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes.
    • Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.
    • Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment.
    • Prepare and manage programme documentation, including new and renewal information, mid-term changes, and local underwriting input.
    • Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
    • Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.
    • Oversee local payments and central collections to maintain a healthy cash position.
    • Use appropriate tools to calculate and allocate taxes accurately across premium distributions.
    • Monitor and analyse the performance of multinational programmes, identifying areas for improvement.
    • Support continuous improvement initiatives, including peer reviews, audits, and mentoring colleagues as a subject matter expert.

    This role requires experience in servicing Multinational insurance Programmes from working within General Insurance, great understanding of regulatory and legal aspects of territorial insurance covers, collaborative mindset with clear and thoughtful communication skills, naturally organised approach with ability to manage time and prioritise tasks, curious and analytical way of thinking with attention to detail, ability to work through challenges using insight and initiative.

    We believe this is our moment – what if it was yours too?

    Adaptability, Administration Management, Analytical Thinking, Cash Management, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Intentional collaboration, Managing performance, Risk Management, Stakeholder Management, Team Management


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