Administrator / Customer Support Coordinator - Leeds, United Kingdom - AWD Recruitment Limited

AWD Recruitment Limited
AWD Recruitment Limited
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join our team at Guide Dogs.


SALARY:
£18,500 - £20,250 per annum


BENEFITS: 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.


LOCATION:
Leeds, West Yorkshire - Office based role with the opportunity to work from home on occasions


JOB TYPE:
Full-Time, Permanent


WORKING HOURS: 35 hours per week, 9am - 5pm Monday to Friday


JOB OVERVIEW


We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations.


Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.


DUTIES
As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:
Deal with routine correspondence and calls ensuring all enquiries are proficiently handled

Maintain paper and computer-based inputting and customer or volunteer records

Incoming and out-going post

Site & staff Health and Safety

Raising purchase orders & expense requisitions

General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events

Production and distribution of support materials to stakeholders

Stock maintenance for office materials / site provisions / dog health provisions

Provide a welcoming reception to visitors

Always maintain a tidy and professional office environment

Trains and provides ongoing support to local staff and new starters

Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences


WORKING AT GUIDE DOGS
Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.


We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.


CANDIDATE REQUIREMENTS
As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.

Essential

Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)

Excellent verbal, written, and reading skills required for communications

Good level of mathematics required for financial data processing

Experience in a customer service role, and/or office/administration role

Completing basic H&S risk assessments

Experienced in the use of CRM systems

A comprehensive knowledge of GDPR regulations

Desirable

Lived experience of vision impairment (either self or direct family member)

Experience of dealing with complex queries and/or complaints

Knowledge of Salesforce or CARE database


The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work.

They expect all of their employees and volunteers to fully share this commitment.


Please note:
we reserve the right to close any of our vacancies early.


NO AGENCIES PLEASE

HOW TO APPLY

JOB REF:
AWDO-P9835

This job is being advertised by AWD online on behalf of Guide Dogs

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