Income Officer - Christchurch, United Kingdom - Sovereign Housing

Sovereign Housing

Verified Company

Christchurch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

We have an opportunity for an
Income officer to join our
Customer Accounts team in Christchurch or the Isle of Wight.

This is a part time (22.5 hours a week) permanent role with a mix of home and office working.

We are offering a starting salary of £18,246 - £21,284 (£30,000 - £35,000 per year full time equivalent) depending on experience.

The role:

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions

To be successful in this role you'll need:

Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, home ownership or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a selfstarter with a proactive approach and possess the ability to work without close supervision
To have effective decisionmaking skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.

This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice

Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available

About us

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK.

Sovereign and Network Homes have come together as SNG - an organisation that takes the best of both and makes it even better