Reactive Scheduler, Letchworth - Fresh Recruit

Fresh Recruit

Verified Company

Letchworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Competitive Salary Offered.

Hours:
Monday to Friday 8.00am - 5.00pm

Our client based in Letchworth is looking to recruit an experienced senior scheduler/manager working alongside two others.

The role will be very reactive and does require someone who is organised, has the ability to work under pressure, think on their feet and provide exceptional customer experience.

Responsibilities:
-

Receiving calls from customers with maintenance requests and logging all details on to a computerised ticket system
Scheduling work daily to various trades people including electricians, plumbers, decorators and carpenters all over London and Home Counties in a costeffective manner and delivering to agreed customer service level agreements.
Raising new jobs and closing of completed jobs
Communicating with customer to discuss and resolve any issues
Monitor progress on jobs, communicating with customers where required
Ordering of parts or materials
Liaising with tradespeople to resolve any issues or concerns
Ensuring all jobs are closed on the system once completed and invoiced
Raising job orders and purchase orders
Must be PC literate with a good working knowledge of Word and Excel

You will be expected to cover the phone out of hours on a rota basis for which overtime is paid.

Please note. This role is very full on and certainly not an 8am 5pm position. If there are problems to sort out, you would be expected to stay and deal with them, again overtime is paid

Previous experience in a similar role is absolutely essential for this position.

This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.