Sales Admin Support Assistant - Basildon, United Kingdom - Lloyds Banking Group

Lloyds Banking Group
Lloyds Banking Group
Verified Company
Basildon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
End Date

Sunday 05 November 2023

Salary Range

£23,370 - £24,600

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

This is a key time role based in Basildon, Essex.


Job Description:

Key Details

  • JOB TITLE: Client Support Assistant
  • SALARY: Starting at £23,370 Pro rata
  • LOCATION(S): Basildon
  • HOURS: 21
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity


This role is part of Onboarding and Customer support team and will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues.

Working in a strong collaborative way to drive efforts to support our customers in their join journey with Lloyds Bank Cardnet.


  • As a Client Support Assistant, you will be key to Lloyds bank Cardnet for new customers plus internal and external partners
  • You will triage our customers on the telephone before introducing them to the right part of our business to allow us to get them the best customer outcome
  • We liaise with many departments across our business and are integral to the success of Lloyds Cardnet
  • We process internal and external admin tasks for our sales colleagues and customers alike
About us

We're on an exciting journey and there couldn't be a better time to join us.

The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need

  • Excellent, clear telephone manner
  • MS office and word processing skills
  • Professional and polite
  • Have a cando attitude, and be willing to be flexible to support the team in meeting priorities
  • Ability to work in a fast paced environment
  • Ability to self motivate
And any experience of these would be really useful

  • Excel and data manipulation experience
  • Previous telephony/customer service experience
  • Great teammate / collaborator
  • Basic mathematic understanding
  • Previous experience within Financial Services is advantageous, but isn't crucial.
  • Understanding of Cardnet
About working for us


As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

It's our ambition to create an inclusive culture where all colleagues feel encouraged and valued. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.

We also offer a wide-ranging benefits package, which includes

  • Private Medical Insurance and a generous pension contribution of up to 15%
  • An annual performancerelated bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as
  • Discounted products and discounted high street shopping
  • 22 days holiday plus the bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.


We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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