Patient Services Advisor - Buckingham, United Kingdom - The Swan Practice

The Swan Practice

Verified Company

Buckingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking to recruit an enthusiastic and motivated individual to join our Patient Services Team. The surgery is operational from 7am to 7pm, Monday to Friday. Patient Services Advisors will be required to cover sessions over these times.

Job Summary
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Responsibilities:

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Patient Service Manager /Team Lead & Supervisors, dependent on current and evolving practice workload and staffing levels:

Care Navigation

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Cares navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients' medical needs.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests

Administration

Be familiar with all practice protocols and polices
Deal with enquiries from patients, arrange appointments and explain practice procedures.
Direct patients to consulting rooms when necessary and assist patient' who require help
Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
Enter data into patient's electronic NHS Care Record
Action daily tasks posted on the practice clinical system
Register new patients on the practice clinical system
Close records of deceased patients.
To generate Emis patient online access
To book voluntary transport
To book patient hospital transport
To book emergency ambulance when asked to do so by a clinician
To be familiar with practice appointment books and systems
To be familiar with the practice intranet
To check any incoming correspondence and action in a timely manner
To ensure that the waiting areas are kept in a presentable for patients during surgery hours
To activate booking in kiosks
To ensure that clinical calling in screen monitors are operating
Additional administration duties on behalf of the practitioners, Management, Patient Services Line Manager and Team Lead.
To have an overview of the surgery's website

Premises

To open and lock the premises and know the correct procedures for securing the premises
Know how to contact the alarm companies
Ensure consulting rooms are cleared after each surgery and prepared for the next surgery
Ensure reception waiting area is kept tidy and safe for patients
Place the clinician name plate on the door
To report any necessary Health and Safety issue
Keeping the reception area, tidy and free from obstructions and clutter

Training

Undertake training as directed by the Patient Service Manager and Team Lead
Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PTL)
To maintain any E-Learning training is up to date

Job Types:
Full-time, Part-time, Permanent

Salary:
From £10.72 per hour

Benefits: