Head of Residential Market Lets for The Crown Estate - London, United Kingdom - JLL
Description
JLL supports the Whole You, personally and professionally.The Role
This is a 12 month Fixed Term Contract Position.
The focus will be on residential property management of a high-profile market let residential portfolio working closely with The Crown Estate asset management team.
The role is to manage the delivery of residential property management and residential tenancy management services, maximising gross income, minimising net leakage and ensuring high quality service delivery, customer and client satisfaction, continuity of performance, full compliance and business generation.
Primary Objectives
Management of a team of property managers, administrators and oversee the management of site staff.
Ensure delivery of Property Management Services for residential PRS,
Using both JLL and client systems to oversee compliance, tenancy set up, renewals, rent collection, customer management, property refurbishment, delivery of customer service, management of all complaints (as they are escalated), and daily client liaison.
Setting up and managing systems and procedures to ensure service delivery and compliance management.Maintaining knowledge and advising on changes to legislation/case law.
Letting and tenancy progression of circa 350 market let properties. This involves overseeing tenancy set up, renewals, rent collection, customer management, property refurbishment, delivery of customer service.
Management of any sales with appointed agents of vacant property, as well as management and rent officer management of the small statutory tenancy portfolio as required.
Working closely with other divisions within JLL regarding new business generation and strategy for growth of the residential property management service provision.
Any other duties appropriate to this role, as required from time to time.Other Responsibilities
Recruitment and management of staff, when required.
Annual cost budgeting (revenue and capital).
Overseeing team budgets, management income and expenditure.
Assisting with annual valuation, annual capital budget and reporting on all capital expenditure and income.
Contributing to (when required) asset initiative reports - these cover a wide range of opportunities such as buying in short leases, statutory tenancies, change of use, sales and disposals, lease re-gears (outside of LRA), rent reviews and lease renewals (commercial and residential)
Attendance at resident's meetings, where required.
Cross-sell the skills and services of the other JLL divisions to existing and potential clients.
Attending Directors meetings and contribution to the wider JLL management teams.
Qualifications, Skills and Experience
Senior Residential Property Management Experience.
Team leader/manager of property team.
Excellent communicator and client relationship skills.
Good time management and organisational skills.
Strong commercial awareness.
Excellent attention to detail skills.
Good financial skills.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
