Reception Supervisor - Llandudno, United Kingdom - Marine

Marine

Verified Company

Llandudno, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
BES4816

Branch:
Marine

Location:
Marine, Llandudno

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Posted date:22/01/2024

Closing date:24/02/2024

Who are we?

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a
Reception Supervisor.

As the Reception supervisor you will be expected to take responsibility for the reception function along with the reception team.

You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.

Key Responsibilities of the role:

Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
To promote and maintain the professional profile of the Reception team.
Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

Requirements of the role:

Proven experience in front office with strong problemsolving capabilities
Excellent leadership skills with a handson approach and leadbyexample work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Strong communication and listening skills, excellent speaking, reading and writing skills
Experience of using IT Systems on various platforms
An open, positive and communicative personality
Ability to handle multiple challenging priorities and assignments

What do we offer?

Competitive salary
Excellent ongoing support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
Food and Beverage discounts at all our hotels
Ongoing incentives and rewards
Opportunities to move between hotels and grow with the group
Meals on duty

More about us:

Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns.

The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times.

And our people embody these brand values.

About Us

Pack your swimming costume, your walking boots, a picnic basket and a bundle of energy, because wherever you turn in North Wales, there are fun things to try and new adventures to be experienced - and our seafront Llandudno hotel is perfectly positioned for you to try it all.

The Marine Hotel's beautiful architecture is perfectly in-keeping with the other Victorian and Edwardian seafront hotels in Llandudno.

While the hotel itself offers plenty of comfort and amenities alongside exceptional service, it's also ideally located at the heart of the promenade.

There is so much to see and do within walking distance; catch the tram up the Great Orme for one of the best views in Wales, or the Ffestiniog Railway to see more of Snowdonia, relax on the beach and stroll along the pier.