Quality Assurance Specialist - Remote, United Kingdom - Frontiers

Frontiers

Verified Company

Remote, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are on a mission to make science open so everyone can live healthy lives on a healthy planet

Who we are

Frontiers is the 3rd most-cited and 6th largest research publisher and we publish groundbreaking discoveries by the world's top experts.

Scientists empower society and our mission is to accelerate scientific discovery by making science open.

We place the researcher at the center of everything we do and enable the research community to develop the solutions we need to live healthy lives on a healthy planet.

Join the publishing revolution.

The Role

We are looking for a detail-oriented, analytical Quality Assurance Specialist to join our team here at Frontiers.

Reporting to the Quality Assurance Manager the role is responsible for preparing and implementing quality assurance policies and procedures and assessing adherence to quality standards and conformity to Frontiers' (peer review) procedures with the aim to enhance customer satisfaction and loyalty by performing routine inspections and quality tests of the operational teams in Publishing Operations.

This is a new role within Frontiers so we are looking for someone that can bring their previous experience and support the Quality Assurance Manager in setting up the function.

Key Responsibilities

Addressing and discussing quality issues and proposing solutions with Quality Assurance Manager
Documenting quality assurance activities and creating audit reports
Creating training materials and operating manuals in collaboration with the Customer Service Coach
Performing routine inspections and working with various teams to correct issues that arise in the operational processes
Creating, implementing, and updating our process checklists, process standards and standard operating procedures (SOPs).
Coordinating investigation of quality issues arising from customers with our team members
Identify coaching and training needs through quality assessments.

About You

Bachelor's degree (or equivalent) in relevant field
Professional certification, such as Six Sigma, CQE, or CQA
Proven work experience as a quality assurance specialist or similar role
Working knowledge of tools, methods, and concepts of quality assurance
Relevant training and/or certifications as a quality assurance specialist
Proficiency in best practices for testing, version control, and defect management

Application Process

Your latest CV and a tailored cover letter in English
Your current notice period

Benefits:

With more than 50 nationalities represented in our global team, you will work regularly with teammates in other countries, and with our community of researchers, editors, and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees.

This includes:
100% remote working

Employees now have the flexibility to choose where they want to work, with remote working available on a part
- or full-time basis (not applicable to some Workplace/IT jobs due to nature of role requiring presence onsite, in the office).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team), an annual personal learning budget, and dedicated L&D time.

Wellbeing

We offer free online yoga classes, an employee assistance plan, access to the Headspace app, and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform, Alaya.

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives._