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Customer Service Advisor - Glasgow, United Kingdom - SafeDeposits Scotland

SafeDeposits Scotland

Verified Company

Glasgow, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TDS Group run the leading tenancy deposit schemes across the UK.

Operating on a not-for-profit basis and offering a free service to landlords, letting agents, and tenants, TDS offer a free, impartial Alternative Dispute Resolution (ADR) process to parties who are in dispute over deposits at the end of a tenancy.

TDS Group also offer a self-resolution process to help parties reach amicable settlements without the need to proceed to formal ADR.

This role is in our Customer Operations Team. This role will be based in our Glasgow office where our Scottish deposit scheme, SafeDeposits Scotland, is based. This role will involve working across the whole TDS group, covering the whole of the UK.

Why should you come work for TDS? We recently came 3rd in The Times Best Companies to Work For in the not-for-profit sector.

We were also in the top 100 mid-sized companies to work for in the UK in 2021. This is reflected in our staff retention and the length of service of most of our staff. TDS is committed to delivering industry leading service. We hold Customer Service Excellence Accreditation, and we have 69% of the market in Scotland for tenancy deposits.

The Role:

Job Title:
Customer Service Advisor

Department:
Customer Operations Team

Primary Location:
Glasgow. This role will involve a hybrid of working from home and office-based work. A company laptop will be provided for home working.

Reports to:
Customer Operations Manager

Hours of Work:
Full Time. 37.5 hours per week. Varied shifts between , Monday to Sunday. Most shifts will be Monday to Friday with no more than one Saturday/Sunday per month.

Starting salary:
£21,541.50 per annum (Base salary of £19,741.50 plus annual cost of living payment of £1,800, paid in monthly instalments of £150). Salaries are reviewed annually. Enhancements are paid for evening and weekend shifts.

Key Purpose

The post holder is expected to effectively carry out various administration and support tasks in the efficient delivery of excellent customer service to all service users (tenants, landlords, and letting agents).

Key Accountabilities

Provide excellent customer service to all service users and clients.
Answer incoming telephone calls from tenants, landlords, and letting agents.
Update and maintain customer database and other relevant inhouse systems.
Handle data sensitively
Complete admin/adhoc tasks as required.
Provide excellent customer service to all service users and clients.
Assisting with managing client accounts, liaising with clients whilst seeking to improve on service being delivered.
Occasionally attend external events/networking when required to promote our service.

Experience and Knowledge Required

Experience of working in a customer service environment
Previous administration experience is desirable but not essential.

Skills Required:

Welldeveloped communication skills
Ability to multitask, prioritise workload and use initiative.
Problem solving abilities including good numeracy skills.
Attention to detail and accuracy whilst adhering to strict deadlines.
Able to handle sensitive data and an ability to demonstrate professionalism, maturity, and discretion.
Computer literacy including proficiency in using MS Office
Education to Standard grade (or equivalent)
Able to work well within a team environment.
Able to demonstrate diplomacy.

Benefits:

Discretionary bonus scheme
25 days annual leave, plus 10 public holidays
Company laptop
Employer contribution pension scheme
Death in service cover (after probationary period)
BUPA (taxable benefit)

Job Types:
Full-time. Permanent

Job Type:
Permanent contract

Schedule:

8.5hour shift with 1 hour break.

Ability to commute/relocate:

Glasgow, G2 4QY: reliably commute or plan to relocate before starting work (required)

Application deadline: 16/06/2023

Job Types:
Full-time, Permanent

Salary:
£21,541.50 per year

Benefits:

Casual dress
Company events
Sick pay

Schedule:

8 hour shift

Supplemental pay types:

Bonus scheme

Work Location:
Hybrid remote in Glasgow

Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 6 months

Salary:
£19,741.50 per year

Benefits: