Sales Operations Manager - Basingstoke RG

Job summary

We are seeking a resilient and committed Sales Operations Manager to lead a dynamic team in delivering outstanding service to one of our largest vendors.

Responsibilities

• Lead and manage the Sales Operations Team, overseeing order processing, order management- through to invoice, and other sales admin tasks.
• Collaborate with Sales Management to optimise sales processes using existing tools.
• Ensure service level agreements are met and customer satisfaction remains high.
• Set and monitor performance targets for individuals and the team.
• Identify and implement process improvements across departments.
• Provide regular performance reports and develop action plans for improvement.
• Coordinate training to support product, system, and customer-specific knowledge.
• Handle escalations promptly and professionally.
• Work closely with other sales operations managers to drive and implement best practice
• Maintain strong relationships with customers and internal stakeholders.

Qualifications

• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and relationship-building abilities.
• Organised, detail-oriented, and results-driven.
• Comfortable working independently and managing multiple priorities.
• Proficient in Excel and familiar with CRM systems; SAP experience is a plus.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Job description