Income Officer Graduate - Leicester, United Kingdom - East Midland Homes

Description

Post title:
Income Officer - Graduate Responsible to:

Income Collection Manager Location:
Memorial House, Coalville, Leicestershire (and home working)

Business Area:
emh homes Hours: 35hrs per week, 8am - 8pm rota (currently 8am - 6pm)

Prime Function:

Collecting rental income and supporting customers to prioritise their rent, helping them to sustain a successful tenancy; taking appropriate enforcement action where necessary.

This post requires a basic DBS clearance Principal Duties and Responsibilities: 1.

Functional responsibilities - Deliver income collection performance for a patch, including monitoring debt levels; managing account activity; negotiating affordable payment plans; and providing excellent advice and assistance to our residents.

- Work proactively to prevent debt; identifying trends and issues to make recommendations to support individual needs. - Problem solve and reach creative solutions whilst maintaining a good customer experience. - Assist residents to be financially included, including promoting and signposting to support. - Where appropriate legally escalate possession claims in line with our procedures, including representing emh at court.

- Build and maintain strong links and working relationships with external partners, such as CAB's, Local Authorities, DWP, solicitors, courts etc.

- Keep up to date with legislation and best practice on income recovery, welfare benefits/reform and financial inclusion, providing up to date information to customers and colleagues as required.

- Present information clearly, through a variety of methods, for internal and external meetings; in court; and in other circumstances as required.

2.

Customer Service and Team working - Understand customer circumstances, including maintaining up to date profiling information so that we can tailor services to best meet individual needs.

- Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively. - Build constructive relationships with customers, delivering excellent customer service.

[Title] - Resolve customers' expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution.

- Provide support and training to team members and other colleagues as necessary.

- Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs.

Salary:
£25,000.00 per year


Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• Bachelor's (required)

Work Location:
One location

Application deadline: 07/07/2023