Client Services Team Leader - Chelmsford, United Kingdom - RSA

RSA
RSA
Verified Company
Chelmsford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

The Opportunity
Client Services Team Leader
Chelmsford, UK.
Mon - Fri, 9-5pm.


At RSA our inspiring colleagues are at the heart of what we do best helping people, businesses and society prosper in good times and be resilient in bad times.

We are a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe.


We are currently recruiting for a Client Services Team Leader to join our established and experienced team here at RSA on a hybrid basis.


Your Role


As our Client Services Team Leader, you will oversee and motivate the teams that handle highly detailed insurance processing on behalf of our UK Speciality Lines division.

You will be responsible for making sure that your team delivers first-rate customer service in accordance with the established benchmarks and metrics that we have established, as well as building relationships with your colleagues from other teams to ensure continuous success.


Your responsibilities will include coaching a team of people, developing talent, managing performance, and supporting the mental health and well being of your team.

You will guide service capacity, monitor performance, and take appropriate action to ensure service quality and continuity.

In addition, you will be in charge of supporting and/or supporting ad hoc departmental or broader business and projects. while setting the standards for workflow, data capture, and MI and ensuring these are maintained effectively within your retention.


About You


You will be a talented leader and coach of people in an operational environment, with experience driving improvements and leading others through change.


You will spend the majority of your time coaching your team, resolving queries and problems, providing clear goals, and developing your team's professional capabilities.

You will be working in a flexible environment, supporting your team both face-to-face and in our new virtual world.


What we offer you
At RSA we put our people first.

We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset.

That is on top of insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your well being.


We'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.


About Us


We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.


We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis.

We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we'd love to hear from you.


If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.


Work Location:
Hybrid remote in Chelmsford


Reference ID:
UK001230
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