Senior IT Technician - Leeds, United Kingdom - Marmion

Marmion
Marmion
Verified Company
Leeds, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior IT Technician
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Based in Leeds:

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£35,000 - £40,000 pa, dependent on experience:

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Development Opportunities:

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Excellent Additional Benefits:

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Driving Licence Required


In this role, you will be responsible for the delivery of IT technical service projects, including the support of desktops, servers and networks to a range of established clients.

You will implement a range of IT solutions and perform problem isolation andresolutions for end users across Windows desktop environments, Apple Mac technologies, LAN-WAN infrastructures and telephony technologies, among others.

You will be someone who is passionate about technology and ideally you will have achieved an MCSE Serverqualification as a minimum and will be motivated to continue your own learning as your career develops.


We want to hear from experienced IT Technicians who can display the following:

  • 5+ years' demonstrable experience providing technical customer support/implementations.
  • Proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management.
  • Any Cyber Security knowledge is beneficial.
  • You will have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification.
  • Solid expertise troubleshooting Office 365, Windows 10 and other systems.
  • Excellent customer service skills with the ability to build rapport with internal and external stakeholders.
  • A computing/technical degree would be desirable.
  • Motivated and selfdriven, with the ability to prioritise own workload, and to multitask effectively.
  • Strong levels of written and verbal communication.
  • A full UK driving license and access to your own vehicle you will be expected after a time to attend client sites.

Key responsibilities:


  • Working autonomously and dealing with complex 3rd level technical issues.
  • Working in an advisory capacity to the Account Management Team and ensuring you are up to date with technological changes within the industry.
  • Dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations.
  • The ability to fit technical solutions into a client's business requirements, potential hardware, software upgrades and removal of outdated solutions.
  • Working with and mentoring junior colleagues.
  • Management of a 'pod' of client sites (circa and reporting directly to the Head of Technical.
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