Housing Support Worker - Stoke-on-Trent, United Kingdom - North Staffs Mind

North Staffs Mind

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

North Staffs Mind has an exciting opportunity for you to join our partnership Housing Team The role is for a permanent Housing Support Worker, based in Stoke-on-Trent.

Benefits
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5 weeks annual leave per annum (pro rata)
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Gifted your birthday as additional leave
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Be part of a people-focused organisation with excellent staff satisfaction results

. Regular CPD workshops
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Flexible approach to working
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On-call allowance
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5% employer contributory pension scheme

About Us

North Staffs Mind has been delivering a range of respected and high-quality services for adults, children and young people in North Staffordshire since 1976.

We pride ourselves on our relaxed and friendly atmosphere and our commitment to delivering high quality, client focused, professional services.

About the Service

North Staffs Mind provides supported accommodation for people who experience mental ill health and who require a level of support to enable them to maintain a tenancy and progress towards a more independent lifestyle.

The team also provide floating support to people who are living in their own homes but who have additional needs due to their mental ill health.

We are proud to be part of a service dedicated to the prevention and reduction of homelessness in our city.

Led by Concrete and alongside Adullam and Walk Ministries we are delivering a 24/7 support service that helps our service users not just survive but thrive in their homes through a bespoke, seamless, long-term recovery solution to tackle the underlying issues of homelessness, including support with complex mental health issues.

About You

We are looking for someone with a real passion for supporting vulnerable adults with their mental health and life skills, who may be facing or experiencing homelessness.

You should be extremely customer focused, enthusiastic and flexible with a determination to be part of a team who want to improve the lives of our residents as they move towards a more independent way of living.

A pro-active approach in supporting a service user to maintain a successful tenancy is key to the success of the team and no two days are the same in supported housing The post holder will be expected to respond to unpredictable behaviours displayed by some residents who have complex mental health diagnoses.

You will need to hold a full UK driving licence for this role and have use of your own vehicle for business use, as local travel is essential.

The Details

In return we offer a varied and rewarding role in a people-focused organisation that strives to improve the mental health and wellbeing of our local communities.

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Hours: 28.

5 hours per week, days and hours negotiable:
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Salary: £23,084-£24,933 gross per annum, dependent on experience (£17,781-£19,205 pro rata):

Based at:Middleport Housing Office and Head Office, Hanley with local travel around properties**:

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Report to: Housing Support Manager:

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Contract: Permanent

FOR FULL JOB DESCRIPTION OR FURTHER INFO, GET IN TOUCH

Duties and responsibilities will include:

General Support

Participate in assessing the needs of service users (residents and floating support) to enable the development of a support plan, identifying and monitoring goals and progress.
Deliver a quality support package, tailored to the individual service user, ensuring their own ideas are taken into account.
In line with the support plan, ensure service users are engaged in meaningful activities and relevant appointments and/or support in order to achieve their goals, work towards the best possible outcome for the individual and facilitate continuous progression.
Complete the sign up process with new residents and those moving internally, which forms a fundamental start to a service users journey.
Representation of both the service user and the organisation at hospital meetings, PIP tribunals, DWP appointments etc. as appropriate, assisted by the Housing Support Manager where necessary.
Respond to and deal with service users' grievances and disputes.
Assist service users in securing other services and benefits to which they are entitled and signpost where necessary.
Actively listen to service users, taking account of, and respecting their own views
Establish and facilitate links and professional relationships with all relevant services and informal carers involved with the service user, ensuring compliance with confidentiality and GDPR procedures.
Comprehensive overview of the service users in your caseload to include ensuring priority debts are being paid, identification of benefit entitlement and support with claiming/responding to requests from Housing Benefit/Universal credit etc.
Proactive monitoring of rent accounts and benefit claims. Early interventions to address debt and suspended/cancelled claims and signposting to other agencies where appropriate.
Research and utilise other local servic