Control Room Staff - Canterbury, United Kingdom - Right guard security

Right guard security
Right guard security
Verified Company
Canterbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

As Security Operations/Controller/Duty Planner, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the RGS SOP Standard Operation Procedures and in alignment with applicable British Standards and Legislation.


A bit about the role

As Security Operations/Controller/Duty Planner you will:

  • Assist with the day to day monitoring and integration of all key systems alarms, travel, media, social media, building management, fire safety, across all locations
  • Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations.
  • Develop and establish the SOP policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
  • Lead on innovation by implementing controls and measures that reduce staff in all key locations
  • To be able to follow SOP procedures, embedding and owning a positive culture and awareness, across all locations
  • Establish solid and collaborative working relationships with all staff including management.
  • Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
  • Must have 5 year checkable work history

A bit about you

  • A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary
  • Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
  • A great communicator. Able to work under sometimes under pressure, manage and engage people at every level of our business, influencing change where necessary
  • Qualified. Do you you have front line or none SIA licence (willing to get one)
  • Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
  • Proficient with IT, security systems and other communications
  • Knowledgeable. You have a full understanding of compliance with all associate statutory regulations and legislation

RGS VALUES:
Here at RGS we are more company, we are community, a place to grow, driven by imagination,. We live our values. They're not just words, they're the way we do things around here. That's why they're woven into everything we do.


Here at RGS we:

  • EMBRACE EVERY SELF. We embrace diversity and the difference that make us stronger. We actively work together to build and maintain inclusion and belonging for ourselves and our customers.
  • CREATE THE EXTRAORDINARY. We celebrate creativity in all forms and perspectives. We bring ideas to live and help create extraordinary experiences.
  • LEAD WITH PURPOSE. We make sustainable decisions that contribute to a better future. We are unafraid to act differently and boldly lead the way forward

Job Types:
Full-time, Part-time, Permanent


Salary:
£17,941.78-£24,574.98 per year


Expected hours:
No less than 36 per week


Benefits:


  • Life insurance
  • Referral programme
  • Relocation assistance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Every weekend
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Ability to Commute:

  • Canterbury (required)

Ability to Relocate:

  • Canterbury: Relocate before starting work (required)

Work Location:
In person

Application deadline: 20/03/2024


Reference ID:
Duty Controller

Expected start date: 11/03/2024

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