Reception - Edinburgh, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The reception team are an integral part of the Front of House service, this team and individuals within are responsible for the efficient and effective running of the client floors, reservations and Property & Workplace helpdesk.

This role is Monday to Friday completing 35 hours per week.

A daily shift of 8 hours including a 1 hour unpaid break will be completed between the hours of 08:00 - 18:00.

MAIN DUTIES AND RESPONSIBILITIES

Be part of an engaged team working collaboratively to support our clients and their needs
Offering an exceptional service to clients and visitors
Be supportive, become the point of contact for dayday coordination for all client requirements
Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity
Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted
Be bold; use initiative and take ownership to, resolve and accommodate any adhoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager
Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion.
Embrace the company values to help build strong working relationships with colleagues, clients and users of our services
To attend company briefings, team meetings and training sessions as and when required
Excellent understanding and knowledge of the client journey,
Follow all operational, HR, health & safety and environmental policies and procedures
Actively collaborate with the catering coordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately
Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system
Assist any adhoc challenges in a calm and effective manner and where appropriate escalate to the line manager
Receiving, Logging, Solving and Escalating helpdesk request and tickets
Be attentive and provide support to users via helpdesk system, phone and walk ups
Liaise with 3rd party suppliers and engineers to ensure SLA's are met
Carry out other reasonable administration duties

ABOUT YOU

Able to prioritise effectively and process multiple tasks, working to sometimes conflicting timescales in a fastpaced and challenging environment
Highly organised approach with good administrative skills
Be open to change, welcome and adopt new ideas and process
You need to be an energetic and enthusiastic team member, who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment
Be supportive to all whilst building trust and rapport and actively collaborates with other business and supplier groups