Aerobics Instructor - St. Austell, United Kingdom - GLL

GLL

Verified Company

St. Austell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE PROFILE & PERSON SPECIFICATION

ASSISTANT GROUP EXERCISE INSTRUCTOR

AT A GLANCE FOCUS ROLE SUMMARY REQUIREMENTS
RESPONSIBLE TO: General Manager through the Service Manager / Health and Fitness Supervisors and Group Exercise Leads 3.

KEY RESPONSIBILITIES:
Responsible for the provision of an excellent customer service in relation to the group exercise studio and all cross training activities

SPECIFICALLYTo assist the team of full time staff in the delivery of a quality front line service to GLL customers.

4.1 Customer Maintain a good and positive image of the Centre to members and the public generally by providing a welcoming, helpful and professional service.

To comply with the commitments outlined in the 'Customer Charter', ensuring that standards are maintained as stipulated.

To ensure the safety and control of customers and the public generally within the Centre and that all relevant regulations applicable to the Centre's operation are enforced and complied with.

To assist customers with use of the facilities and activities and to encourage maximum use of the Centre.

To actively encourage bookings of the Centre's facilities and activities and to enquirers in person and on the telephone and via the website communicating new ventures and suggesting appropriate activities to potential customers.

4.2 Health and FitnessTo supervise all members activities in the group exercise ensuring that all classes are completed in a manner consistent with safe working practiceTo prepare areas and equipment for sessions as and when requiredTo ensure all internal and external marketing promotions are followed occurring to all trainingTo undertake specialist classes and cover class complying with the Better BrandFitness Services95% Customer FacingNot Key HolderExcellent customer experience managementDelivery of Better BrandAchieving attendance targetsManaging internal and external marketingRevenue ProtectionRetention - All aspects1 Day CPR (Appointed persons)NVQ Level 2 ETMYoga or Pilates QualificationCurrent PPL LicenseREPS Registered Level 2 Page 2 of 3To encourage all members to 'cross train' their fitness programme to ensure mínimal 'hot spots' and routine with a members training regimeTo carry out routine monitoring and basic repair maintenance of equipment and fittings as required, logging all major faults and repairs in the correct wayTo undertake cleaning of the premises and equipment ensuring the highest possible standards are maintained.

To be accountable for retention within the centreTo actively interact with all members in all leisure centre and not just the in the studio

4.3 Business/Financial ManagementTo maintain all 'Good Housekeeping' systemsMaintain all appropriate records and systems.

4.4 Personal DevelopmentTo ensure that all necessary qualifications for the post are maintained and renewed - NVQ level 2 ETM, Yoga or Pilates, REPS Level 2 and CPRFully participate and engage in on-going assessment of performance.

Keep abreacted of trends and developments within the Health and Fitness industry and discuss own training and development needs with the Health and Fitness Supervisors / Assistant Manager

4.5 OtherTo assist managers with any emergencies and First Aid as requiredTo act in accordance with, and actively promote, GLL's policies and standardsTo undertake any other duties commensurate with the post's level of responsibility

PERSON SPECIFICATION THE AIM OF GLL IS TO RECRUIT PEOPLE NOT JUST FOR JOBS BUT FOR LONG TERM CAREERS.

WE WANT "BETTER PEOPLE" WITH THE RIGHT GLL BEHAVIOURS TO SUPPORT OUR BUSINESS AND WHO WILL GROW WITH US AND "ACHIEVE MORE" FOR THESE REASONS, WE LOOK FOR EVIDENCE OF THE FOLLOWING BEHAVIOURS IN ALL POTENTIAL AND EXISTING STAFF LOOKING FOR APPOINTMENTS OR PROMOTIONS:

BELIEVEDemonstrates self-beliefShows integrityCommitted to service excellenceEngages with 4 pillar values ACTContinuously developingResults drivenPositive 'can-do' attitudeMakes a difference ENGAGETeam playerGreat communicatorLeads and inspires othersCares about our communities Page 3 of 3 The Job demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by Application Form and / or Interview / Assessment):5.

1 SkillsThe ability to effectively promote, market and 'sell' the service and CentreThe ability to deal with customers and their queries and concerns with tact and sensitivityThe ability to deliver a high quality service with mínimal supervisionThe ability to work as part of a teamGood written and verbal communication skills

5.2 KnowledgeAppropriate professional qualificationsGood understanding of the characteristics and qualities that customers want from leisure / health and fitness centresKnowledge of Health and Safety legislation and other legislation in relation to leisure centre operationsUnderstanding of business monitoring

5.3 ExperienceExperience in busy leisure / heal