HR Services Assistant - Manchester - Freshfields Bruckhaus Deringer

    Freshfields Bruckhaus Deringer
    Freshfields Bruckhaus Deringer Manchester

    6 days ago

    Default job background
    Description

    This is a 12-month fixed-term contract based in our Manchester office.

    Function Overview

    The HR department creates value for the firm by attracting and developing the best talent, building a culture of high achievement, and delivering excellent HR processes. In a respected HR team, your role will be to provide advice and guidance on HR programs, policies, and practices, resolve queries, and deliver first-class customer service to colleagues across our international office network.

    Role Summary

    The HR Assistant operates as the 'front-line contact' of the HR Services team in the Manchester office and will be responsible for key new joiner activity across the firm. This role will be the first point of contact for HR-related queries, including on-boarding, pre-employment checks, performance management, secondments, leavers, retirements, long service awards, and renewal of fixed-term contracts.

    Key Responsibilities

    1. Responding to telephone, email, and online enquiries, and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service.
    2. Providing transactional processing and administration for all main HR processes.
    3. Providing external correspondence, including references, mortgage/rental applications, and business visa letters.
    4. Updating documents in response to new legislation or policy changes.
    5. Updating and maintaining accurate information on the firm's HR System (Workday) and other filing systems.
    6. Building and maintaining effective relationships with other members of the HR team.

    About You:

    Essential Requirements:

    1. You will have proven customer service experience within a professional or commercial environment.
    2. You'll be highly motivated and embrace teamwork to achieve KPI targets, and you will be confident sharing suggestions for continuous process improvement.

    Desirable Requirements:

    1. Ideally previous HR experience.
    2. Ideally educated to degree level and/or equivalent.
    3. A high level of PC/database skills, including MS Office and Excel.
    4. Previous experience using HR Technology.

    Inclusion

    Freshfields is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right prior to employment commencing.

    Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take several factors into account.

    Please let us know if you require any support or adjustments to be made in order to submit your application to Freshfields.

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