Customer Support Executive - Wolverhampton, United Kingdom - Culligan UK limited

Culligan UK limited

Verified Company

Wolverhampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that's been the engine that has driven us to becoming the UK's leading specialists at providing drinking water solutions.

Hours of work:
Saturday and Sunday hours)

The Role:

Customer Onboarding Team
The start of the customer journey begins in onboarding.

Have you got high attention to detail, love being busy, coordinating lots of different tasks and keeping customers updatedwhilst we order their equipment and arrange delivery.

Ensuring that the customers account is 100% accurate is their main aim.

Invoice and Finance Team

Do you love crunching numbers, helping customers understand their invoices, fixing things when they are incorrect and prevent a customer paying, collecting payments, and assisting with any billing related queries.

You will also be confident to negotiate with customers over prices and agreements. A busy and varied role.

Resolutions Team
These guys are there when things go wrong, and the customer isn't happy.

If you like problem solving and finding a solution to turn the situation around then this is the team for you.

You have full support to take ownership and make decisions to resolve a problem. Collaborating with other teams across to business to improve customer satisfaction.

Requirements:

Desirable:

Negotiation skills
Decision making skills
Microsoft 365 experience

Benefits

Weekend working pattern
Bonus Scheme
23 days' holiday + Bank Holidays increasing with long service (pro rata)
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression
Smart casual dress code