Customer Service Representative - Manchester, United Kingdom - KeolisAmey Metrolink

KeolisAmey Metrolink

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK _
We are currently recruiting for Customer Service Representatives (CSRs) to join our Customer Operations Teams within Manchester's iconic Metrolink.

As a CSR, you will be a vital part of our team, providing excellent customer care to passengers at all times.

Key accountabilities will include:

You will play a key role in ensuring fair payment through ticket and pass checking and issuing standard fares.
You will help deterring antisocial behaviour by being a visible presence on the system and working with Greater Manchester Police and British Transport Police on crimerelated issues.
In addition, you will provide effective crowd control, signposting, and customer care at special events in and around the city centre.

What you'll bring:

You are an individual with excellent customer service skills and a customercentric background, who can work flexibly on shift patterns that include evenings and weekends.
You can adapt quickly to changing operational situations and demands.
You can demonstrate highquality written and verbal communication skills.
You can make decisions quickly and accurately under pressure and have the confidence to deal with difficult situations and large groups of people.

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce that is representative of the communities we serve.

What we can offer you:

An annual salary of £22,303.00
A permanent fulltime contract 37.5 hours per week

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Generous Annual Leave Scheme starting at 25 days plus bank holidays
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Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
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Access to Amazing Discounts at most major retailers including Asda, Currys PC World, John Lewis and many more.
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Family Friendly Policies including enhanced maternity and paternity pay.
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Prioritising your Health and Wellbeing with a range of services available including a free counselling service, annual health checks, access to Employee Assistance Programme and more.
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Supporting your continued development journey with a focus on developing career pathways and reimbursement of professional fees where essential to the role.

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992.

Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.

Evergreen Building North, 160 Euston Road,

London, United Kingdom, NW1 2DX