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  • Technical Support Engineer - Chandler's Ford - Draper Tools

    Draper Tools
    Draper Tools Chandler's Ford

    1 week ago

    Default job background
    Permanent
    Description

    Job Description

    Technical Support Engineer

    About the Role

    We are seeking a highly skilled Technical Support Engineer to join our IT friendly team. As a Technical Support Engineer, you will be responsible for managing, troubleshooting and providing resolution of service incidents across IT and WAN products and services.

    Key Responsibilities

    • Manage and troubleshoot service incidents across IT and WAN products and services
    • Provide high levels of customer satisfaction through regular communication and support
    • Ensure all customer information is tracked and kept up to date on the company system
    • Support internal teams where required and monitor systems for alerts
    • Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date

    Essential Skills

    • Good technical knowledge and experience of IT Environments
    • Ability to provide clear advice to non-technical aware customers
    • Experience of supporting customers in line with SLA's
    • Strong interpersonal and communication skills – verbal and written

    Company Overview

    Draper Tools is a family business with a rich history and a strong, supportive 'family culture'. We believe everyone can make a difference and value opinions, embracing new ideas and taking a collaborative approach to change.

    Benefits

    • Rising to 25 days holiday with the ability to purchase additional leave
    • Pension scheme
    • Private health scheme
    • Staff discount on Draper products
    • Long service bonus
    • Day off for your birthday
    • Cycle to Work Scheme

    What We Offer

    We offer a competitive salary, a welcome bonus and a range of benefits including rising to 25 days holiday, pension scheme and private health scheme. Our company offers a collaborative and proactive work environment where everyone can make a difference.


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Technical support engineer