Finance Assistant - Speke, United Kingdom - Bayman Atkinson Smythe

Bayman Atkinson Smythe

Verified Company

Speke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Although our client is based in Liverpool, the role will be predominantly home-based with only an occasional visit to the office when required but applicants must be able to commute to Liverpool so the role is not fully remote.

Our client is looking for 3 x Finance Assistants - Rents & Service Charge to join them on a 6-month FTC.

The role also offers flexible working and an excellent benefits package.

THE ROLE

The role is to support the Group Policy - Rent and Service Charge function in administering its policies and procedures.

It will support with the accurate formulation of rent and service charges for all customer types and the maintenance of associated calculators.

You will provide a customer-focused service on Rent & Service charge, delivering support to finance and operational colleagues regarding rent and service charge matters, including associated business rules and formulae.

Key Responsibilities:

Provide support to the team in administering rent review and service charge processes for the Group, ensuring statutory deadlines are met.
Horizon scanning and keeping up to date with current policies, legislation, and latest thinking and trends
Support the Policy Advisors in providing excellent customer service by actively responding to requests for information, from both internal and external customers.
Coordinate and administer internal and external communication. Accurately record and deal with informal queries aiming to resolve at first contact.
Support the Policy Advisors on the development of procedures and supporting information for the Group on how to handle both standard rent setting and property/customer exceptions ensuring the correct protocols are followed at all times.
Support the Rent & Service Charge Policy team with recording new developments and ensuring the appropriate rent and service charge channels are established.
Maintain system records to ensure accurate data is held and issues are escalated to the Policy Advisor in line with agreed procedures and service level agreements.
Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group's Rent and Service Charge Strategy.
Support the Policy Advisor to provide accurate and timely data as required to address customer queries and for review by others to support decisionmaking.
Develop knowledge of regulatory, legal and supporting systems knowledge to ensure effectiveness in role and your own continued professional development.
Actively contribute to the continuous improvement of processes, systems and procedures.

THE PERSON

You will have the confidence to communicate with a wide range of people and have excellent attention to detail
You will have experience working within an office in an administrative capacity, ideally within a finance function
You will be able to work under pressure, delivering to strict deadlines
You will be customerfocused and proficient in the use of Microsoft Office and Excel
You must be able to show initiative and have the ability to take ownership of tasks
Previous knowledge of Rents and Service Charges is not required
If you have an Accounting degree or are an AAT studier this could be advantageous