Customer Service Advisor - Sheffield, United Kingdom - Simon Lincoln Recruitment Solutions Ltd

Simon Lincoln Recruitment Solutions Ltd
Simon Lincoln Recruitment Solutions Ltd
Verified Company
Sheffield, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Days:
Monday to Friday

Hours: 12:30pm to 5:30pm
You will be expected to work in a multitasking manner and therefore as well as developing the core skills central to your role
gain experience across a range of other duties as directed by your line management
report faults to the helpdesk or your line manager as you undertake your duties (our aim being to fix things before they are noticed)
to report any student problem or any unusual behaviours to your line manager or the wardens


Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.

To assist on open days and carry out viewings.

To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.

To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager

To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.

Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.


Skills
IT Skills - Microsoft Outlook
IT Skills - Microsoft Office
IT Skills - Excel
IT Skills - Publisher
Excellent communication and interpersonal skills
Understanding and responding to the needs of a diverse tenure base.
Good organisational skills
Working and communicating with the General Public.
Achieving goals and targets within timescales
Self Motivation
Team Working
Taking, responding to and resolving complaints
Good general standard of education
Driving license and use of a vehicle for business purposes preferred but not essential


Job Types:
Part-time, Temporary contract

Contract length: 8 weeks

Part-time hours: 20 per week


Salary:
£10.50-£11.00 per hour


Schedule:

  • Monday to Friday

Application question(s):

  • Previous customer service experience
  • Able to start immediately on a temporary contract

Work Location:
In person


Reference ID:
SLR15956
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