Document Checking Team Lead - Belfast, United Kingdom - Allen & Overy

Allen & Overy

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Allen & Overy is a leading global law firm operating in over thirty countries.

We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive.

The legal industry is changing, and we're committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work.

Our culture is one of high-performance and we have high expectations of one another, in everything we do. Being a proud team player is essential. We work together, listen and learn from one another and achieve results we could never achieve on our own.

When you join our team, you'll become part of a flexible, inclusive environment underpinned by openness and consistent support for one another.

At A&O, you're not only valued for what you do, but for who you are.

We have a powerful commitment to diversity, equity and inclusion, and we're working hard to create an environment where you can bring your authentic self to work.

We know that to excel, we must nurture an environment where our people feel they belong.

Department purpose

Document Services consists of ten teams delivering the following services: The Bridge (Document Services Helpdesk), Document Centre (Document Production, Creative Services, Document Checking and Presentations), Central Records, Central Scanning and E-bibles, Office Assistants, Practice Support, and Print Room.

The Document Services team work on and oversee the production and checking of high quality documents in accordance with the needs of the department's clients.

What you will do

As a Document Services Team Lead, you will oversee the operation and people management of the Document Checking department, ensuring a high level of service delivery.

This role involves the following:

Line management_
Line manage the team, holding individual feedback meetings/121s and team meetings ensuring that all staff are kept fully apprised of points discussed and any resulting actions required
Manage and review staff training and development including training plans, carrying out the review of objectives with regular checkins
Monitor and ensure the high performance of team members carrying out performance reviews, being responsible for implementing formal management procedures
Participate in discussions on process enhancements and improved ways of working
Organise appropriate resourcing for vacancies, absences and training, liaising with other Team Leads/Supervisors/teams as necessary
Ensure that new staff are properly inducted into the department, appropriate training has been given and reviews are carried out regularly to ensure progress is being made in line with departmental expectations
Service delivery_
Maintain a high level of service which exceeds client expectations. Coordinate with colleagues, clients and thirdparty suppliers to facilitate the efficient and timely delivery of work in the department
Dealing with service failures, recommending appropriate solutions and escalating as necessary
Ensure continuity of service by providing cover for other roles eg. workflow
Flexibility in working patterns as required to support the needs of the business
Proactivity in managing team capacity with the ability to react quickly and appropriately to changes in client and business needs
Specific departmental responsibilities_
Liaise with Document Expert to provide feedback and guidance to the team on technical points
Oversee larger projects within Document Services, particularly for work which passes between departments
Develop technical knowledge through training and shadowing as appropriate

What you will have

Thorough understanding of what exceptional client service entails
Successful track record in people management
Ability to build strong relationships and communicate with a range of stakeholders at all levels
Experience of working in a busy deadlinedriven environment, preferably 24/
Excellent planning and organisational skills, with proven ability to multitask, work with agility and manage personal deadlines
Commitment to continuous service improvement and innovation

Hours of work:
Monday to Friday, 9.00am - 5.30pm

At Allen & Overy, we recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees.

Some of these benefits include:

our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services including GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services.

Allen & Overy recognises the value of flexible working and embraces hybrid working.

Please note this role is based in the A