Customer Services Executive Full-time - Reading, United Kingdom - Savills

Savills
Savills
Verified Company
Reading, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description
Purpose of the Role


To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley - Thames Quarter and The Cavalry, a total of 514 apartments across the two schemes.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.


To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

To assist RSMs and site teams and provide assistance when cover is required.

Key Responsibilities

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Reporting building issues to the relevant member of the team
  • Clear communication of important information, ensuring appropriate channels are used
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Completing all applicant vetting in line with Savills procedures
  • Processing offers and completing all tenancy documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues or other requests
  • Coordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the RSM to ensure H&S statutory requirements are meet across the development


In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

Strong customer service ethic / background

Positive, can do attitude

Common sense approach

Ability to think on their feet and make considered decisions

Outgoing, warm and friendly personality

Organised, meticulous, tenacious

Excellent written and spoken etiquette

IT literate and Social media savvy

Strong financial management skills

Working Hours

40 Hours per week

LI-DNS
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