Processing Administrator - Woking, United Kingdom - InfoTrack

InfoTrack

Verified Company

Woking, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

InfoTrack is a pioneer in the legal technology sector and has grown extremely quickly over the last 5 years in the UK.

We produce game changing technology for law firms and have been instrumental in revolutionising the way conveyancing can now be done.

As well as continuing to grow a proven and industry-leading product portfolio, we are continuing to innovate, bringing major new innovations to market.

Objective

Property Searches Consultants/ Processing Administrators are responsible for supporting the Processing Team with ordering and managing online searches and services using our PENCIL software.

The role involves building strong relationships with Local Authorities and various suppliers in the UK with the aim of improving service levels and turnaround times when servicing the conveyancing market.

The role is reporting to the Property Searches Manager and is based full time in the Woking office.

Responsibilities (key tasks and requirements for the role)

Responsible for operating, supporting, and managing searches through our software, PENCIL, ordered by clients and internal teams.
Processing orders and search payments online for various suppliers and authorities.
Reviewing requests from clients and internal teams prior to submission to the authorities to ensure these are not queried later in the process.
Responsible for monitoring usage, identifying potential issues within the ordering system and either preventing or resolving these in a timely manner.
Day to day communication with various suppliers on search related enquiries and supporting clients through pre and post completion searching and services.
Carry out administrative audit tasks to check for any outstanding orders or chase up any overdue refunds from suppliers.
Maintain advanced knowledge of products and services responsible for property searches.
Working closely with our Customer Support team to ensure the clients orders are processed as efficiently as possible. This will also involve using our customer relationship software, WeCare.
Deal with large portfolios of search requests from our Commercial Teams, liaising with the authorities and submitting these in the preferred method.
Assisting the Customer Support team in raising queries directly to our clients using our online messaging system through WeCare.

Competencies

Communication Clearly conveying information and ideas through a variety of media

Managing workload Effectively managing time and resources to ensure that work is completed efficiently using the ability to multi-task across various roles within the team.

Teamwork Demonstrated teamwork skills including the ability to work individually and as part of a team.

Problem solving demonstrate analytical and diagnostic skills.

Essential Attributes

Flexible attitude around learning new software and implementing changes within the process full inhouse training will be provided.
Experience with Microsoft Office and CRM Software
Experience within the Legal, Conveyancing or Searching industries would be advantageous in this role.
A desire to be part of an industry leading team that is striving to be the market leaders in the searching market for law firms, across England and Wales.

Job Types:
Full-time, Permanent

Salary:
£23,500.00 per year

Benefits: