Customer Success Manager - Milton Keynes, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Milton Keynes, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Are you technical minded and an experienced B2B/B2C customer account manager?

On the lookout for an exciting opportunity in a rapidly expanding business?


Our client, a leader in providing training solutions to the healthcare sector in the UK and worldwide, is looking for a Customer Success Manager to provide 1st line support and performance based assistance to their prestigious client base in the UK.


You will provide structured feedback of customer requirements from a content and software perspective to enable the company to achieve continuous improvement.


What you'll need to do:
Project manage a 5-star implementation of their technology-based learning solutions.

  • Use your knowledge and that of your colleagues to drive customers to follow best practice approaches to the implementation of their learning solutions.
  • Provide a seamless service from point of sale to new customers becoming fully embedded with their learning solutions, in line with the implementation service purchased by the customer.
  • Host implementation kick off meetings with new customers, introducing key stakeholders when appropriate in line with implementation guidelines.
  • Assist new customers to integrate the learning tools into their induction process, training objectives and management goals ensuring they meet their learning and development targets.
  • Deliver training to customers (when purchased) utilising the most efficient method, which may include onsite face to face training with new members or webinar.
Display expert knowledge

  • Develop a sound knowledge of regional regulatory requirements within the local care sector and be able to present the company solution within this context.
  • Maintain and develop your knowledge of the learning offering and its position in an industry context to enable you to display expert knowledge during implementations, including:
  • Sharing best practice and innovative approaches to learning and development collected from their learning community;
  • Informing of new products and services in the pipeline that may be of interest;
  • Sharing industry news that can support customers reach their goals;

About you:

  • Demonstrated Customer/ Client support experience.
  • Experience within the social and/or health care sector. (Desirable)
  • Excellent customer service skills, with a high level of initiative and drive.
  • Excellent written, presentation and communication skills.
  • An ability to motivate others, including new and existing customers.
  • Full driving licence.

The package:

  • Salary of £40,000pa + Great benefits
  • 25 days annual leave plus bank holidays
  • Hybrid/remote working pattern
  • Pension scheme
  • Healthcare scheme
More jobs from Reed Business Support
See all jobs of Reed Business Support