Service Designer - London, United Kingdom - Faculty

Faculty

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Faculty:

Faculty is one of Europe's leading applied artificial intelligence companies. We build, deploy and operate AI solutions to increase our customers' performance and help them realise their full potential.

We're perhaps best known for our award winning COVID-19 Early Warning System, that helped the NHS to manage critical supply chains during the pandemic.

But our work with over 300 customers to date has delivered impact for customers right across the economy.

Faculty is at an exciting moment in our development as a business. We are launching Frontier; a market leading decision intelligence product, to sit alongside our more established consulting work.

This is an equally important time for the adoption of AI in society.

Conversational AI (like GPT3) and Creative AI (like DallE and Stable Diffusion) have given a glimpse into the transformative potential of the next wave of this technology.

It is our belief that Decision AI will have impacts on a similar scale, and fundamentally change the way operational decisions are made in organisations.

Our objective is that in five years time, Frontier will be the leading software in Decision AI category.

About the role:

Within the Government Practice our mission is to constantly improve the delivery of public services through the development of cutting-edge AI products which get used at scale by government organisations in the UK and beyond.

We pride ourselves in using the most appropriate data science tools for the task in hand, but our expertise stretches into the very latest Large Language Models and generative AI - Faculty is OpenAI's first technical systems integration partner and only European partner.

Excitingly, as the Government has grown in its maturity for using AI, increasingly our job is to ensure that the AI we build gets deployed in products which are used at scale and as a critical part of public service delivery.

That requires pushing the boundaries of ensuring that excellent user engagement, design skills, and robust product management is applied to how AI systems get built and deployed to users.

We're growing our in-house digital service team as the government broadens its use of data science within core digital services.

You'll be playing a key role in helping us architect how we extend Service Design into a field as fast moving and profound as AI.

What you'll be doing:

As a Service Designer you will be responsible for the end-to-end user centred design process within the government services.

You'll be collaborating with user researchers and engagement managers to run discovery sessions with the clients; translating your findings into customer and user needs and solution ideas, and creating technically meaningful content to communicate those with the wider team and internal and external stakeholders.

This work will enable the development of cutting-edge, safe and robustly deployable AI technology in critical government contexts to be used by the civil servants.

As part of the Product-focused digital service, you will be responsible for helping customers make better decisions through features that help them unlock a deeper understanding of their processes, leading to rapidly converting analysis to action, and connecting the Government's services.

You'll help us achieve that goal by identifying customer needs and designing delightful experiences that help our customers make better decisions.

Leading discovery activities with stakeholders and carrying out user research sessions to create personas, map customer journeys and understand user flows.
Collaborating closely with the technical team to design practical solutions to pain points.
Creating high quality visuals and interactions, based on a strong understanding of good design principles as well as the Faculty brand.
Being a team player within the team and design guild, actively participating in our activities and design critiques as well as contributing to scaling the design and product capability across the business unit and company. You will be expected to contribute to the design vision for Faculty; encourage and ensure worldclass design execution by helping set standards and best practices.
Contributing to and helping grow our design system.

Who we are looking for:

Knowledge of Government Digital Services, and the processes that underpin this area
A creative, empathetic team player who can inspire and motivate others
Experience in carrying out the endtoend design process independently, with examples of activities that span across product and service strategy, user research, UX, and UI.
A portfolio showcasing a range of projects, with examples of your design process and artefacts you produced along the way.
Examples of work where you have done discovery and research to understand a complex problem and then synthesised your findings to come up with design solutions.
Knowledge of prototyping and design tools. We use L