Operations Executive - London W DA

Job summary

Join a friendly team based in Hammersmith, West London, and support our clients across the world in English and German. As Operations Executive, you will provide excellent customer care in English and assist clients from our German market.

Responsibilities

• Answering inbound client support calls, emails and live chat,
• Handling general account enquiries from existing clients,
• Providing answers and sales information to prospective clients,
• Helping new clients to open their account and buy gold, silver, platinum or palladium with us,
• Onboarding: accurately verifying the identity of new clients and their account details and entering their details in the system,
• Translation from English to German, and from German to English,
• Performing administrative, data entry and compliance-related tasks,
• Assisting the cash team with general day-to-day admin to include processing of clients' withdrawal requests, deposits and trade settlements,
• Working with / supporting other teams in BullionVault to deliver great customer service.

Qualifications

• Language skills. They are essential. Please only apply if you can speak and write English and German to a native/business level. Proficiency in a third language would be a plus.
• Great and clear telephone manner. Very articulate.
• A good degree-level qualification (excellent A-levels or equivalent would be considered).
• Excellent writing skills. Impeccable spelling and grammar.
• A confident, positive, professional attitude with high attention to details, as well as an ability to work within a team and a drive to provide the best service to our users.
• Computer literacy and basic Internet skills.
• Work experience, preferably with customer service elements. No knowledge of the financial sector is expected but would be appreciated.
• Availability to work 2 days per week (Mon-Fri) a later shift, from 12 pm to 8:30 pm, to give support to our US-based customers.

Job description