Accreditation Services Officer - Lutterworth, United Kingdom - British Association for Counselling & Psychotherapy

British Association for Counselling & Psychotherapy
British Association for Counselling & Psychotherapy
Verified Company
Lutterworth, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
BACP is the leading professional body for counselling and psychotherapy in the UK with around 65,000 members.


Benefits include 25 days annual leave (for full time) plus Bank Holidays, 5 paid mental health days, health cash plan, corporate yoga and anonymous 24/7 over-the-phone counselling.


Our Accreditation Service Officers assist with all aspects of the work of the individual Accreditation Scheme to ensure members are supported through the process and compliance with internal standards are met.

BACP would welcome local workers who don't mind travelling to the office for up to 2 days per week.


Principle Accountabilities
To communicate results of assessments while ensuring recordings of data and amendments to membership subscriptions are accurately updated.


To facilitate the smooth running of moderation and standardisation processes for accreditation assessments, to ensure professional standards policies and processes are followed correctly.

To administer and coordinate tele-surgeries, liaising with assessors, to provide an effective service to members.


Knowledge & Experience
Qualified to GCSE level or equivalent.

Minimum of 2 years working in an administrative role, ideally within a customer focussed environment.


Experience of effective verbal and written communication with customer, with the ability to provide a high level of customer support.

Excellent attention to detail.

A strong team player with willingness to support others.


Shows initiative and has the ability to organise and prioritise own workload in a fast-paced environment while maintaining a high standard of work.

Experience of accurate data collation, handling and analyses, ideally within CRM or membership databases.


Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to new IT systems.

Ability to follow processes and to work to set standards and criteria while managing a high work-volume.

Ability to problem-solve and know when to seek support or report to a manager

Please note that this position is for a 6 month contract


Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 6 months


Salary:
£24,534.00 per year


Benefits:


  • Flexitime

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Licence/Certification:

  • Experience of customer service (required)

Work Location:
Hybrid remote in Lutterworth, LE17 4HB

Application deadline: 04/08/2023
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