Customer Service Advisor - Totton, United Kingdom - Orchard Recruiting Limited

Orchard Recruiting Limited

Verified Company

Totton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit a Customer Service Advisor to join one of our clients on the outskirts of Southampton.

Working hours are Monday to Friday 8.30am to 5.00pm. (30 minutes lunch break)

The purpose of the role will be to assist in providing a service to their customers that is second to none.

Providing both a speedy and effective response to all tasks, assisting their field-based personnel in continuing a good service and expanding the business.

You may also be required to assist in other sections within the department as & when needs require.

Each team member will be responsible for the smooth running of the area in which they are working and will be monitored on both individual performance and teamwork.

Whilst you will be expected to use your own initiative & have a good attention to detail, you will also liaise closely with the Service Manager to resolve any ongoing issues.

Duties:

Processing of customer / supplier calls
Programme and control engineer workload
Programme monthly routine maintenance calls
Keep customer informed of delivery dates and changes to prearranged plans
Prepare and manage quotations for remedial work
Source and order materials required to complete work ensuring deliveries are on schedule
Ensure response times are adhered to wherever possible
Email job details to engineers daily
Price worksheets and invoice customers using SAGE account software training can be provided
Raising supplier purchase orders & allocating to jobs
Process engineer work sheets daily
Produce maintenance renewal quotes and set up contracts
General day to day admin

About you:
Must have at least 2 years recent office experience of working in a fast-paced office environment

Strong administrative background

Previous service desk experience would be preferred

Excellent communication skills both verbal and written

Good team player but with the ability to work alone when required

Company Benefits:
25 Days leave plus bank holidays

Free Parking

Working within a small and friendly team environment

BUPA Healthcare after 1 year's service

5% Attendance bonus after initial 3 month period

If you have the relevant skillset for the above role and keen to hear more please apply.

Job Types:
Full-time, Permanent

Salary:
£23,800.00-£24,500.00 per year

Benefits: