Guest Service Assistant - Gloucester, United Kingdom - Ibis Gloucester

Ibis Gloucester

Verified Company

Gloucester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
HEA1984

Branch:
Ibis Gloucester

Location:
Ibis Gloucester, Gloucester

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
as per rota

Hours per week:24

Posted date:12/04/2023

Closing date:14/05/2023

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience
Handle cash and credit transaction
Start every stay right by swiftly checking guests in and out take IDs, hand out room keys.
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Help with washing up and other kitchen duties when needed

- recommend food and drink and help keep service on-track and up to standard.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other adhoc duties when your colleagues need your help

What we need from you