Complaints Officer - Redditch, United Kingdom - Concept resources

Concept resources
Concept resources
Verified Company
Redditch, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Complaints officer
Redditch & Bromsgrove
12-week temp to perm
£ hours a week

As a Complaints Officer you will:

  • Be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.
  • Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

Key skills

  • Strong background in customer service or complaints
  • Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
  • Knowledge and experience of managing and deescalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
  • Experience of customer involvement and engagement in resolution of problems and issues and design of services
  • Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes

Salary:
£16.60 per hour


Experience:

- customer service: 1 year (required)


Work Location:
In person


Reference ID:
R&B13194
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