Customer Care Admihnistrator - Preston, United Kingdom - Fawkes & Reece
Description
Location:
Preston
Salary:
£24K- £28K per Year
Contract:
Permanent
Type:
Full Time
Reference:
VAC-341832_
Posted:
March 19, 2024
Customer Care Administrator
A regional house builder seeks to appoint a Customer Care Administrator to join their Customer Care department managing the warranty period on new build property.
Properties range from luxury detached homes in select environments, starter homes in up and coming regeneration areas, spacious family homes or chic city centre apartments.
The Role - Customer Care Administrator
Reporting to the Customer Care Manager the Customer Care Administrator will be working in a busy Customer Care team providing an efficient and effective Customer Care to new build developments in the North West region.
Duties will include:
- Providing an effective support to the Customer Care Team, site managers and customers.
- Work closely with other departments across the company
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, following Customer Care Policies and Procedures
- Organising appointments for Maintenance Operatives and inspections with the Customer Care Manager.
- Creating works orders for subcontractors and monitoring progress through to completion
- Carrying out general administration duties
Skills & Experience
- Experience working on housing maintenance (ideally within new build)
- High level of interpersonal skills and a professional attitude to work;
- Excellent verbal and written communication skills
- Experience of planning, organising and prioritising workload
- Confident with ability to communicate and influence at all levels
- Selfmotivated, Resilient, Enthusiastic approach to work
- Understand the power of relationships and collaborative working
What's on offer?
In return for your skills, my client offer a competitive salary ranging from £24-27k plus additional company benefits including 25 days annual leave, pension, along with further training and development.
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